Refunds and right of withdrawal

The right of withdrawal

The service is not yet in place. You have seven days to withdraw. The terms and conditions cite a problem that occurred during installation, a pre-order, or a payment by cheque or bank transfer, that is, a payment which is not collected on the spot.

The service is in place. The right of withdrawal ends from the date and time the service is provided. A payment by bank card, PayPal or Paysafecard triggers instant setup: in practice, the window closes as soon as the order is placed.

The request is made by message to the support service. It entitles you to a refund of the sums already paid within thirty days of receipt of the notice. A request that does not respect the legal time limit or the required form is not taken into consideration. Special case: Allopass codes already entered are not refundable, they entitle you to a credit note on the site.

Pro rata refunds

By subscribing, you certify that you meet the conditions of access to the service, in particular the age and licence conditions. If you cease to meet them, whatever the reason, you must immediately stop using the server.

If, and only if, that reason is not your fault, the terms and conditions provide for a refund of the rental pro rata to the period remaining until its end. The request must be sent within 48 hours of the occurrence of this new fact, by registered letter with acknowledgement of receipt, to the attention of the Customer Service department, at the address of the registered office: Starlancer S.R.L., Aleea Privighetorilor 86P, Bloc D, 014031 Bucarest, Roumanie. This address also appears on our legal notice.

What the terms and conditions do not refund

• A rental already made available, when the payment method triggered immediate installation.
• Allopass codes already entered, which entitle you to a credit note and not a payout.
• The time remaining when you stop on your own initiative: termination is automatic and takes effect at the end of the last paid period.
• A rental terminated or suspended for breach of the obligations of the contract, without notice or compensation.
• Interruptions linked to maintenance or an update of our services.
• The non-renewal of a free plan, which depends on available stock.

Payment, due dates and prices

Payment is made at the time of ordering, by bank card, PayPal, Paysafecard, premium-rate phone call or SMS via Allopass. Transaction fees remain at your expense depending on the method chosen, and the final amounts are displayed before payment. An unpaid or late invoice results in the automatic termination of the contract and the interruption of the service.

Any price change is announced thirty days in advance. The price of a service paid in advance remains guaranteed for the period concerned.